Gil da Silva, founder of DSK Systems and the "DS" of our company name, is retiring after 32 years of leadership.

Gil founded DSK Systems in 1992, creating a DOS-based time and attendance solution. Since then, he has expanded our offering with security solutions, notably through the acquisition of Bara in 2005. Today, our software is the benchmark in Luxembourg for time and attendance management, and we are a major player in the security sector. Gil will continue to sit on the DSK Systems Board of Directors.

Thierry Krombach, Managing Director, and the entire management and staff wish Gil and his wife, Amy da Silva, a happy and fulfilling retirement.

After more than 10 years in Capellen, it's time for us to move!

Mid-May, DSK Systems will be moving to Sprinkange, near Dippach, in its new, custom-built premises!

The new, more spacious offices will enable us to bring all our teams together in a single building.

More modern, the new site will also offer improved working conditions and a better welcome for our customers and prospects.

Work on the fit-out is well underway. More information to come!

We're launching the new version of our intranet!

After several years of development, we are delighted to announce the launch of the new version of our HR intranet solution: DSKnet v3. This new version is based on secure technologies, notably Angular, and boasts a completely redesigned modern look and feel. What's more, it offers new functionalities both in the user interface and in the back-end.

Multifunctional Dashboard

The dashboard provides an instant overview of presence and absence information. Acting as a central hub, it also enables easy navigation to other DSKnet modules. Thanks to a flexible widget system, you can show or hide information according to your needs, all perfectly adapted to mobile screens.

Customized information

Consult individual summaries for access to clockings, missions and alerts. You can also submit booking or supplement requests. All data presentations are optimized to show only essential information, speeding up page loading and reducing server load.

Powerful and open API

Behind the scenes, DSknet v3 is based on a modern, accessible API, giving our customers direct access to the TiM engine and its data to integrate certain functionalities into their own in-house software.

We are extremely proud of this launch, and will be happy to answer any questions you may have. Please do not hesitate to contact us at info@dsk.lu.

DSK offers fixed terminals where everyone can simply log in with their badge.

DSKnet tools are convenient for your administrative employees. But what about employees without a PC? DSK offers fixed terminals where everyone can simply log in with their badge. The aim: to make life easier for your employees and the HR department in your company!

Our connected displays: easy and intuitive

Robust and practical, our connected displays are equipped with an integrated badge reader, allowing you to display DSKnet with a touch interface. No login, no password, just apply your badge and you are connected.

All your employees can thus have access to their time balance, apply for leave and check their schedule. The navigation is done with your finger, just like on a tablet.

The screens can also be used to display internal data, such as the canteen menu, house rules or your security policy.

Paperless and traceable

Reduce paperwork and simplify processes. Every request is traceable and you maintain an oversight on the current requests.

More practical and more ecological, this solution is a real advantage for employees without a fixed desk and makes life easier for both your employees and the human resources department.

Are you interested in our solutions? Do you have a question? We are at your disposal by e-mail via info@dsk.lu.

Interview with Valérie Rabes, Luxlait

Briefly explain which product you've chosen and how you use it?

Luxlait is an industrial company with many workers who do not have access to a computer.
The connected screen, spread out in several places, allows employees to access the site with their badge, to clock in and out and to follow their time registers for the day, month or year. This allows them to track their hours.

In addition, the screen allows workers to view their personal schedule as well as that of the team and to request time off, all while avoiding the inconvenience of paperwork. The request is sent directly to their manager for approval or rejection. The employee can follow the whole procedure on the screen.

Finally, the screen is also used to track general company information that is transmitted directly from the human resources department.

What was the problem you were trying to solve?

From an ecological point of view and in order to save time, we wanted to avoid unnecessary and cumbersome paperwork, hence prompting us to go digital.
In addition, digital technology allows us to keep track of requests and to provide proof when a leave is refused, for example.

How have connected screens solved your problem?

Leave management and clocking in and out has become more accurate and better organised, which makes it easier for the HR department and all employees.

How did the installation of the product go?

Very well, everything was done in conjunction with the technical department, which had to bring electricity to all the check-in points, and the IT department for the provision of servers and functional tests.

Did your employees accept the change straight away, were there any complications? Is the product easy to use?

Our workers took to the change without any issues, the screens were very easy to use from the start. All the managers were trained and then trained their teams in tandem with DSK.

Are you satisfied with the product? Would you recommend it to other colleagues?

We are very satisfied. In case of IT problems, the after-sales service is also very quick. DSK is very responsive and even solves problems remotely.

So this DSK tool is a real plus for you?

Yes, to be entirely honest.

For the security of his home, Mr Zepponi chose one of the many home solutions offered by DSK: a wireless alarm.

Why did you want to install an alarm in your own home?

There have been burglaries in my neighbourhood, so I wanted to secure my house. Firstly, because it is often unoccupied, either because we are away at work during the day or because my family and I are on holiday. In either case, I felt it was important to install an alarm system firstly to deter potential burglars from trying to get in, and secondly to be able to leave without having to worry. This system also allows me to make sure at any given time that we have closed all the doors and windows.

What were your expectations regarding the installation of your alarm system?

I didn't want to have to cut into the wall. As my house is new, I didn't want to have to do any construction work. The wireless system proposed by DSK was perfectly suited to my needs. Another important point for me was the system's ease of operation. I wanted the system to be clear and easy to use, not only for me but also for a child or an elderly person. Here again, the solution was perfect, as the user interface is very well thought out. I immediately liked its principle of simplicity. As for the system's value for money, I am very satisfied. I did compare it with other competitors, but DSK is clearly ahead!

What features do you particularly like?

The mobile application. I use it almost exclusively. It is very practical, it allows me to manage everything from my mobile phone. For example, if I'm abroad and waiting for a parcel, I can deactivate the alarm at any time, open my garage door remotely so that the delivery man can drop the parcel off, then close and secure the perimeter. It is also possible to install sensors and cameras. There are lots of options to choose from, it's very complete.

Would you recommend a DSK alarm system to your friends and family?

Absolutely, and I have already done so! I have spoken to my family, my neighbours... Several of them have followed my advice and are as satisfied as I am, both with the equipment and the service. After all, you can select the best equipment there is, but if the installation is poorly executed, the whole system will be faulty. But here the technician was very efficient and the whole service is perfect. I really don't regret this investment!

Although DSK Systems' expertise is mainly recognised in time management and security tools for companies, it has also been established -for more than fifteen years- in regards to the installation of intruder alarm systems for professionals... as well as for individuals!

Our intruder alarm systems: performance and service

We often forget that an intruder alarm system is only really effective if it is accompanied by actual support. In other words, our service does not stop after its installation. At least that is what we at DSK are convinced of. After explaining the functions of our devices to our customers in detail, we do not stop working together. The systems we offer are accompanied by a 7-day, 24-hour service by our technicians, who intervene in the event of a problem. We also offer regular maintenance to ensure that the system is always functioning safely.

A wired system...

Our alarms can work via a wired system, which is the case for most alarms installed in companies. Aritech products are ideal in this situation. For private individuals, however, wireless systems are usually preferred.

...or modular wireless

Whatever your needs, whatever your budget, the robust and secure Visonic wireless control unit can be used to create a customised cover. You can thus have a system that meets your exact requirements. Numerous options give you the opportunity to fine-tune the control unit down to the last detail. You can, for example, add connected fire sensors or a perimeter coverage, which secures all the exits of your home even while you are inside.

Access from anywhere

You do not have to be at home to activate and deactivate your alarm system. Thanks to the mobile application, you can manage your alarm system remotely, wherever you are! In addition, if the alarm goes off, you will be notified and can even consult images to remove any worries or doubts.

Are you interested in our solutions? Do you have a question? We are at your disposal by e-mail at info@dsk.lu.

During the health crisis, working remotely and regular absences have become part of the daily life of many professionals, effectively making it harder for HR managers to efficiently and clearly manage everyone's time schedules. Fortunately, there are powerful tools that greatly facilitate this daunting task. Here is a brief overview of our DSKNet solutions.

NEW! Tools adapted to working remotely:

> You can set up an informative telework account in TiM so that the absence is visible in DSKNet
> Telework can be requested directly by employees in DSKNet or entered by the department manager
> Follow-up is possible at any time directly in TiM or by a periodic export of hours
> NEW: DSKNet PresAbs allows you to distinguish between employees who are physically present and those who are working remotely

Special leave for family reasons:

> You can use the absences module because family leave can be managed like any other absence
> It can be requested directly by employees in DSKNet or filled in by the department manager
> Employees send their requests, which will be validated by their managers
> The validated absence will be automatically inserted in TiM

Short-time working:

> You can apply a short-time working account on pre-determined days
> For short-time workers, the 'adjust' function allows you to fill in the days with the necessary short-time work hours

Mobile time clock:

> If your employees are not in the office, they can still clock in and out on our virtual time clock
> For additional security, the mobile time clock also allows you to geolocate the clockings

All these accounts can be exported in Excel format or printed out as a list.

Are you interested in our solutions? Do you have a question? We are at your disposal by e-mail via info@dsk.lu.

Below you will find answers to the main questions our customers are asking us in the context of the current health crisis:

- For people on family leave or teleworking, you can create additional absence accounts. Click here for the procedure.

Interview with Mr Guy Ferber, IT manager at the municipality of Käerjeng.

Mr Ferber, why did you want to implement an access control system for some of your premises?

Initially, the GDPR was the reason for our decision. We needed a solution that would allow us to restrict access to our offices to authorised persons only, in order to protect certain data. As a site that is largely accessible to the public, it was necessary to put a security system in place.

In addition, we were looking for a way to overcome the problem of physical keys: this has been achieved with badges. Access control allows us to define exactly who can and cannot access an office and when.

How did the implementation of the access control system go?

It went very well! There were several phases, which allowed everyone to become familiar with the new system. First we set up a test phase and then we extended the solution to other offices.

It was also necessary for the people involved to learn how to use the software and for us to study how best to install the various tools. This adaptation phase went very well, as the software is intuitive and easy to use.

What have you gained from this system? What are its advantages in everyday life?

Security, convenience, time saving... In short, autonomous access control has simplified our daily life.

Firstly, as a municipality, we host various clubs and associations. The people in charge of these no longer have to come and get the keys to the rooms assigned to them, nor do they have to return these keys. They are much more autonomous thanks to the badge system.

Secondly, the security of access to the municipality's documents and data has been vastly improved. The staff working in the offices no longer have to ensure that the doors to the premises are always locked and that documents are kept in locked cabinets.

As head of the IT department, I am delighted to have improved the security of the system, data and premises all at the same time.

>>> What is it?

Cable-free connected access control (CA) is a lock or cylinder positioned directly on a door which, as its name suggests, allows access control. The name "cable-free" comes from the fact that it is not connected by cable to the company's network. It is therefore very easy to install, even on doors located inside a building.

>>> The advantages of cable

The wired components can communicate with the central system at all times. This means that access changes, new opening rules and access readings are possible in real time. This is not the case with traditional wireless systems.

>>>Traditional wireless systems

Without a power supply and without a network connection, these systems often have to be programmed manually using programmers or by means of a regular badge validation system. In this case, the badges themselves distribute the access data. These methods are time-consuming, slow and not always reliable.

>>> Cable-free systems ... connected

The new generation of autonomous AC incorporates radio transmitters that communicate in an encrypted way with antennas linked to the central network. This wireless link allows them to boast almost all the advantages of wired components.

Access rights, time profiles and badge changes are distributed automatically to all components. It is no longer necessary to activate badges on a regular basis or to read accesses at the access points with a programmer. This makes the whole maintenance of the access system much easier and faster. This system combines the simplicity of wireless with the permanent connection of cable.

Do you have more questions? DSK's specialists can explain the advantages of each system and work with you to develop the best customised access solution suited to your needs.

>>> What is it?

The Mobile Time Clock is a smartphone app (iOS and Android) linked to your existing TiM software. It allows your employees to clock in and out directly from their mobile phone. The app works without a network connection and can therefore be used in places, buildings or cellars without GSM coverage.

The clockings can be geolocated and linked to predefined work sites. If the latter are specified, the employee will see the nearest ones displayed when he/she checks in. This allows an analytical follow-up of the time spent on each of them.

>>> Who can use it?

The Mobile Time Clock is designed for mobile employees, who start or end their day outside the office. It is therefore ideal for sales or technical staff. If the geolocation is active, it is possible to monitor the location of the clocking in or out to avoid abuse.

>>> What are its advantages?

The Mobile Time Clock allows the entry and exit of all employees to be recorded and therefore replaces the time cards of staff working outside of the office . This reduces paper consumption, the time needed to record data and the margin for potential errors. It also reduces travel time as employees are no longer required to come into the office to clock in and out.

The use of geolocation and site tracking provides you with valuable data for cost evaluation and billing tracking.

>>> What are the prerequisites to use it?

To use the Mobile Time Clock, you must have a server accessible from outside your network. As for your employees, they must have an iOS or Android mobile phone and activate geolocation.

It is also possible to host your TiM software data on DSK Systems' servers, which avoids all firewall and network access problems.

Interview with Ramona Gengler from the company Mateco

Ms Gengler, before you started using the DSK Mobile Time Clock, how did you keep track of your employees' working hours?

We kept track of everything on paper, which was very time-consuming and tedious. Many technicians work at Mateco and the burden of managing the hours was too much for one person. We then looked at DSK's offer, the price/quality ratio was very interesting...

What has changed with the use of the DSK tool?

Today, thanks to the mobile time clock, we save a lot of time, but not only that. It is a tool that makes our work easier. For example, for our drivers: they no longer need to come back to the office to clock out or to phone us to let us know that they have completed their last delivery. They are more autonomous, hence everyone wins. We all have more flexibility. Being able to find all necessary information on a screen rather than on sheets of paper filed away in binders saves time for everyone: our technicians, our drivers and the people who work in the administration department.

How did your employees react to this new tool and how did its implementation go?

At the beginning, there were a few oversights while everyone got used to the new process. But very quickly, the employees found it advantageous and it became a reflex. In addition, I have to say that the Mobile Time Clock is very easy to use, it is very intuitive and very practical. It is very clear where to clock in, where to clock out, it couldn't be simpler!

Did you need DSK's support for the implementation of this tool?

Only when we had problems... which were either due to our server or our electrical network. In each case, they were very responsive and we quickly solved the problem. Someone from DSK came immediately and helped us to get things back on track.  And when we have questions, we never have to wait, we get answers right away.

So this DSK tool has been a real advantge for you?

Absolutely, since we have been working with DSK, which is about two years, everything is more efficient. We are very satisfied with the products and services and I recommend them to all my colleagues.

Ms. Echeverria from SOS Kannerduerf uses PlanPers to manage the schedules of the support teams. She answers our questions.

You use the PlanPers system offered by DSK. What were your needs?

SOS Kannerduerf Lëtzebuerg has very specific needs. At the beginning, we had a structure based on classic office hours, but this evolved into the emergence of groups that required planning based on more fluctuating hours. The specificity of SOS Kannerduerf is also the presence of homes with so-called SOS mothers, the 'Kannerduerfsfamiljen'. We decided to work with DSK, not least because their solutions met our requirements, but also because they were compatible with our payroll software. What was also important to us was that the company was based in Luxembourg. Working with local partners, who develop their software locally, seemed particularly interesting to us. So, since 2018 -2017 having been a test phase- we have been using the PlanPers system for the staff of living groups and will soon be using it for the staff of the Kannerduerfsfamiljen.

How was your problem solved?

As we fall within the scope of the SAS CLA, we are obliged to comply with a number of ceilings regarding hours to be planned and hours to be worked as well as funds such as employer and employee credit. The PlanPers system makes it easy to comply with these limits. Since the departments are open 24 hours a day, the staff schedule must be drawn up in time to be communicated to the employees at least 7 days before it comes into effect. Breaks are tailor-made for each of our entities. PlanPers is also useful for integrating employees who do not work in these units, such as administrative staff and staff from our Déiereprojet endeavour, who work part-time with a different number of hours per day.

How did you adapt to the new system?

Very well! It was very easy for us to get to grips with all the PlanPers features thanks to some training provided by a DSK employee who came to our premises. She was able to answer many of our questions and even set up the system according to our specific needs. We were therefore well taken care of and the training was sufficiently comprehensive to enable me to train other employees, such as group leaders, in their task of planning or validating hours worked within a special framework. Once the language of the tools is acquired, the day-to-day management works seamlessly.

What changes resulted from your use of the PlanPers solution?

In the near future, we will save a lot of time. A lot of our work is already managed automatically, for example the addition of night hours, Sundays and public holidays. They are exported in full to our software for the calculation of salaries, which is also very practical. In the case of our living groups and in accordance with the SAS CLA, a certain number of hours must be worked each month. This number is prorated according to the task of the person concerned. There is no need to manually make any further calculations, as the programme takes care of everything, thanks to the personalised settings created by DSK. The ceilings to be respected are thus displayed and the various balances are carried over from one month to the next. This means that we no longer have to calculate the total number of hours per day for each member of staff. Finally, what is also very useful is the monthly display of each staff member's data summary, where each one can find all the data relating to his or her hours worked, days of leave, various credits or even days of leave and sickness. PlanPers therefore offers a considerable advantage in terms of time saving, particularly for the human resources department. Finally, this solution further allows us to comply with the new data protection regulation. We are therefore very satisfied with it.

How is your collaboration with DSK going?

'Collaboration' is indeed the right word. DSK is not just a software supplier, but a real collaborator. We work together to solve problems. The exchange is mutual, and DSK is a partner who is always looking for the best way to meet the expectations of its customers, to acquire new skills and knowledge. As such, we also provide them with a certain amount of know-how through the application of the SAS CLA. In addition, we particularly appreciate the responsiveness of the support teams. As soon as we have a question or a problem, we know that we can count on them and that everything will be done to answer our concerns as quickly and efficiently as possible. The team is professional, efficient and attentive. I call them often and I can even recognise their voice on the phone! We have established a solid relationship of trust and exchange, which we hope will make our collaboration even more fruitful. We also hope that the DSK development department can develop other functionalities that meet our needs and the demands of the SAS CTC.

Simplify your life with a planning tool integrated into your time management!

>>> Control irregular schedules and shifts

PlanPers is our scheduling application for HR and department managers. It allows managers to establish a detailed work plan by assigning schedules, locations and activities per person each day. PlanPers is designed for companies that work irregular and multi-site schedules, or that have specific staffing needs per activity. It automatically takes into account the contract of each employee and lets you plan daily and weekly breaks.

>>> Features to simplify your life

A planning tool should make your daily management easier. PlanPers offers advanced features to make planning simple and safe:

> Scheduling by day or by period
> Creation of templates over flexible periods
> Allocation of schedules and templates with a single click
> Copy and paste functionality over changing periods
> Employee contracts are taken into account
> Continuous theoretical balance calculation and dynamic alerts
> Schedule validation and highlighting of changes
> Printing and displaying of plans in several formats or by web page

>>> Integration into time and attendance software

Fully integrated with our TiM software, PlanPers avoids double entries and allows you to take into account data already recorded in your attendance management programme, such as requested absences.
PlanPers displays clocking-in times in real time and therefore provides quick feedback on deviations from the schedule. Visual alerts allow you to quickly adapt the hours to the actual work performed.

Are you interested in our software? Contact us for any request.
We also offer tailor-made solutions according to your specific needs.

On 25 May, the new EU Data Protection Regulation (GDPR) will come into force, bringing a major update to administrative procedures. It will fundamentally change the rules under which a company can collect and manage data.

As a software company working in the fields of HR and security, DSK Systems is highly concerned by this regulation. Not only do we have to ensure that our own procedures comply with the new regulations, but we also have to adapt our software.

You have probably heard about the GDPR, as there are so many articles being released about it. Rather than being overwhelmed by this slew of information, we offer you 5 'tips' that we have tested to help you prepare for the impending change.

Get informed!

Grow your knowledge through information conferences offered by the NCDP, but also through very well-made tools that provide you with a wealth of information at the click of a button. This includes the NCDP's brochure on protection obligations, its preparation guide, which summarises how to best prepare yourself in 7 steps, and finally, the French CNIL's website.

Involve your employees

The GDPR also impacts the rights of your employees. If they are involved from the start, they will be more receptive to the purposes of the data processing procedure and will provide you with essential help in drawing up the list of your processing operations (e.g. firewall logins, files received by the support department, details of calls on company mobile phones).

Find easy-to-use templates

In addition to the NCDP's very comprehensive tools, there are also easier and more practical templates for the registering of processing operations on the CNIL website. If you are handling sensitive processing operations, you will further need to draw up Privacy Impact Assessments. Here again, the CNIL offers a simple PIA tool to help structure this effort.

Request a third-party opinion... at no extra cost

From 25 May, the NCDP's role will be limited to that of validator. While different actors from the world of auditing services, HR, IT or lawyers can offer you services focused around the GDPR, there is another less expensive way: a GDPR audit, which shows you the points to improve, whilst allowing you to keep control of the implementation of necessary changes. And if you have specific questions, it is often possible to contact one of your service providers, in connection with the GDPR, to get their opinion at no extra cost.

Stay pragmatic

The purpose of the GDPR is to strengthen the rights of individuals, not to bankrupt you. Don't focus too much on details, but rather think about how this data is useful to you. It may be worthwhile to think first about the impact that a loss or dissemination of data would have on the individuals concerned. If it is negligible, the priority of processing them remains low.

Think positive... the GDPR can also be a good opportunity to free up disk space and clean up your systems!

If you have any questions about the GDPR efforts at DSK Systems, please do not hesitate to contact us.

The GDPR represents a fundamental change in the way companies approach their data management. Do you think that the message is being taken sufficiently serious by Luxembourgish companies?

Our discussions with companies over the last few months have enabled us to make two observations in this respect.

Firstly, the companies we meet at our conferences are often very worried because they have heard about the sanctions or certain difficulties that other companies have encountered in their data management. For these companies, the role of the NCDP is mainly to explain the principles to be applied and to provide guidance so that they can move forward in their compliance efforts.

Secondly, we believe that there are a large number of companies that are not (or not sufficiently) aware of the rules to be applied. Unfortunately, we cannot expect to meet them at our conferences or trainings, simply because they have not yet identified the need to get informed. Many companies do not feel concerned because they do not process so-called 'sensitive' data. In reality, however, it is not that simple. All personal data falls within the scope. Even if we can assume that compliance for these companies would not necessarily require a huge effort, they would still have to go through the exercise to check their compliance.

Our aim is therefore for the first group to adopt a constructive approach to the changes and for them be reassured by the information received - and to communicate this message to the second group.

The NCDP currently holds an accreditation role. This function will disappear on 25 May. Who will companies then be able to turn to for advice or a GDPR certification?

The NCDP will still have a responsibility to provide guidance. Guidance is different from advice. The former is not specifically aimed at a company, but rather at a sector. In theory, it concerns a given topic. This approach should enable a maximum number of companies to be helped, which would not be possible through individual 'advice'. That being said, the NCDP will, of course, remain available to advise companies on more specific or complex issues that cannot be covered by existing guidance material.

Through its relationship with the many organisations that represent businesses, the NCDP also hopes to give companies the tools and guidance they need to guide their members on data protection issues in their particular business context. The NCDP has already communicated on several occasions its willingness to involve and assist companies, a message that has been well received. Many very constructive initiatives are underway.

As for the matter of certification, the NCDP is currently working on the subject and will inform the companies as soon as the case is sufficiently advanced. We do not want companies to think that 'certification' is the solution to all issues and to thus postpone their compliance efforts until it becomes available. We are aware of the expectations of businesses and will move this issue forward as quickly as possible. However, we caution companies that the certification process is a tool to 'verify' compliance. It will therefore be necessary to ensure all conditions for compliance have been met beforehand.

While structured data (ERP type) is fairly easy to identify, it is much more difficult to make an inventory of all the small, disparate files and lists (Excel, text, letters, screenshots...). What approach do you recommend for such unstructured data?

We recommend starting to identify the types of data processings first and then mapping the data onto the processings. In fact, one piece of data can be (and most likely is) used in many processes. It is the context of that process that is important (e.g. a name on a list for a newsletter is not the same as a name on a list of cancer patients).

Another strength of this approach may be the prioritisation of 'high risk' data treatments. An identification on a case-by-case basis would be necessary to determine to which extent unstructured data is involved in such treatment.

However, this approach is not mandatory. If one completes the exercise, the result should be the same. The NCDP is not prescriptive in this regard and encourages companies to share efficient methods with each other.

Some economic sectors are more concerned with data management and processing than others. Do you see a difference in the application of the GDPR depending on the sector of the company?

The GDPR applies to all sectors. However, certain factors can influence the application of the GDPR, such as the regulation of a sector. If a sector is already regulated, companies may be more used to following regulatory developments and have internal structures in place to ensure their smooth functioning.

How will controls be carried out after 25 May 2018? Does the NCDPD see itself in a support or control role after this date?

The NCDP wants to keep a balance between guidance and control. It also seeks to raise awareness of the fact that controls are not only intended as a means to sanction processes. They should also enable the NCDP to identify recurring error areas, on the basis of which it can draw up guidances that will help companies to improve.

The 4 aims that the NCDP has set for the controls are:

- to identify specific and recurring problems;
- to verify the implementation of the guidance provided;
- to investigate reported problems;
- to verify the implementation of compliance measures.

Find more information on compliance monitoring in this document.

Check out the photos from our Time & Security Day on 27 October.

A day of celebration

With 18 exhibitors, the fair organised for the 25th anniversary of DSK Systems was a great success. Nearly 200 visitors and more than 100 companies came to learn about the innovations of the HR and Security world.

You can see the photos of the event in the gallery below.

2017 is a special year for DSK Systems: the company has been in existence for 25 years now and is developing its role as a time and attendance specialist.

We would like to take this opportunity to invite all of our existing clients, as well as those who want to become our customers, to our Time & Security 2017 trade fair on 27 October at the Tramsschapp.

A start-up launched in an attic

DSK Systems started in 1992, in Gil da Silva's attic. From the very beginning we focused on customer proximity, seamless customer service and in-house development of our key products.

Soon our time and attendance expertise expanded to include the field of security. Since 1998, we have also been supplying a range of products centered on access control as well as alarm systems and remote surveillance.

The trust of our customers

A partnership with the Landewyck Group in 1999 has enabled DSK Systems to grow slowly but surely. We are proud that our early customers are still with us. This has also allowed us to grow together alongside our customers' needs.

The products we install today have been developed in response to real customer needs. We can therefore offer 25 years of experience and evolution in our areas of expertise.

Time & Security 2017

To celebrate this jubilee we invite you to join us on 27 October from 11am to 7pm at the Tramsschapp in Luxembourg. Together with our suppliers and partner companies we want to give you the opportunity to meet us and to see and touch the products we offer.

About 15 stands covering the fields of HR, time and attendance as well as security will allow you to meet manufacturers and specialists and to get a concrete idea of what we can offer you in these fields. If you have any questions about this event, please contact us at events@dsk.lu. More information will follow in the coming months.

We offer you an innovative, easy-to-use and secure system for the security and management of your keys.

Who has the keys to a vehicle at this moment? Have the keys to the technical room been returned in time? Which keys are still in circulation?

Our proxSafe system answers all these questions with its four tools:

> proxSafe Commander software

This software regroups all the activities related to the use of your company's keys and allows you to see the status of the keys at any time: Which keys are in the locker? Which ones have been taken out? Who took them and when? The identification, control and auditing of, as well as the reporting on the status of your key stock is possible 24/7.

> Key cabinet(s)

Our key cabinets are perfectly secure. Like a safe, they can only be opened if you have authorised access. They can be adapted to your needs and are available in different sizes, equipment and models.

The 'maxx' series offers two models with automatic sliding door locks and storage capacity for 32 or 64 keys.

The 'flexx' series is available in 5 sizes, with a capacity of 32 to 384 key places and a glass door. The cabinets can be combined as desired or added to an existing system.

> Access terminal

Placed next to your key cabinet, the terminal allows you to identify the accesses to the locker. Three options are available for unlocking the door: a PIN code, a chip card or a user fingerprint. Key access can be programmed individually for each user or even by time slot.

> Keytags

These tags make it easier to identify the key required, thanks to a light-emitting diode that indicates where the key is located. The user can therefore find it in an instant, easily, quickly, and safely.

The advantages:

• No maintenance. Because the keytags are contactless, they can be inserted thousands of times into their casing without wearing out. This means no maintenance or servicing is required.


• A wide range of choices. The proxSafe tool comes in a variety of sizes, allowing you to select the one that best suits your needs, while still being able to add to it later if your needs change.


• Advanced options. The proxSafe Commander software allows you to book keys on specific dates from your smartphone, send reminders if keys are not returned or manage the rotation of vehicles in a shared fleet. By using drawer cabinets, you can even manage your technical equipment.

Are you interested in our tool? Contact us for any request.

Mr. Claude Rollinger, Head of General Services at the City of Luxembourg's Bus Department, agreed to answer our questions about his experience with our proxSafe tool.

Why did you choose to work with DSK and what were your needs?

The City of Luxembourg had already been working with DSK for years, but for a time and attendance and access management tool. Our experience with those products was very satisfactory, so we immediately trusted the company in regards to this new tool.

The Bus Department needed to be able to manage a whole set of keys: to have a trace of their movements, to be able to identify which person had used them, when, if they had returned them... In this context, the proxSafe key cabinet proved to be exactly the right tool for us.

What was your problem before DSK introduced you to the proxSafe key cabinet?

We noticed that we were losing a lot of time managing these keys, as they were often not returned on time and sometimes lost. In addition, we had no visibility on their use.

What has changed for you with this tool? What are the advantages that it gives you?

With the introduction of the key cabinet the situation improved overnight. We save precious time because we always know who has borrowed which key, when they took it out of the locker, when the key was returned...

As for the key users, it's very simple: they have a badge, the same one that they use for the time and attendance device in fact, and they can access a particular key or not, depending on whether they have been given the necessary rights. All they have to do is swipe the badge over the reader next to the cabinet and select the desired key. A ring lights up around the location of the key to indicate its position: the user can thus find it instantly. It's very convenient and very easy to use.

Have your needs changed since you first used the key cabinet?

At the beginning, we mainly needed the cabinet to store and manage keys. Since then, we have also added some small items, such as badges, cards or tokens.

How was the installation and your first steps with DSK's product?

Very easy. DSK gave us some instructions on the power supply and wiring. Then the company came to install the key cabinet and took care of the assembly, connection and commissioning. We received two types of training: one for the manager of the computer programme and the other to familiarise the users with the operation of the system. Since then, we have not had any problems! We have been using the system on a daily basis for 4 years now.

What do you appreciate about your collaboration with DSK?

The responsiveness! DSK is a partner that listens to our needs and responds very quickly. In addition, we always keep the same contact persons, which creates a relationship of trust that lasts.

Photo: Mike Zenari

Make your life easier with the 'Absence request' tool developed by DSK Systems.

>>> Save time

Thanks to its automated functionalities, the leave request process frees users from the constraints usually associated with absence requests: it offers a reduction of data entry work whilst making the creation of reminders superfluous and sending the relevant information only to the users concerned.

An employee who wishes to submit an absence request to his or her manager makes the request via the DSKnet intranet. The request is then sent to all persons whose approval is required. If the request is approved, the applicant is informed by e-mail.

If the hierarchy includes a higher level (N+2), the second level is only contacted if the first level has given its approval.

The advantages

> Automated workflow
> Up-to-date leave and time balances
> Automated requests
> Agreements by level
> Emails in the language of the recipient (FR,DE,EN) at each stage
> Viewing of absences of colleagues in the same department

>>> Saves space

The DSKnet tool completely eliminates leave request forms. All the exchanges, the history of the requests and their accounting are grouped together in the same digital tool.

>>> Traceability

The entire history of the process of requesting, validating and postponing absences can be consulted during or after approval. The dates of the submissions, the responses to the latter and the names of all persons who took part in the final decision can also be consulted. This precise traceability can be useful in the event of a dispute, as it provides impartial and indisputable information and thus puts an end to any discussion.

Are you interested in our solution? Contact us for any request.

We also offer tailor-made solutions according to your specific needs.

Joëlle Kayser from Labour and Mines Inspectorate has been using DSK Systems products for years. Here, she answers our questions.

Which needs prompted you to call on DSK's services?
In our Human Resources department, we have to manage all aspects of flexitime, holidays and absences. The more staff we have, the more complex and time-consuming these tasks become. We therefore needed an easy, fast and practical system that would allow us to optimise this monitoring. DSK's TiM is the perfect tool for this, as it makes this task much easier.

How long have you been working with TiM?
We have been working with DSK since 2012. We have thus been working with their software for four years now and we are very satisfied with it. Before that, we were working with another system that required a lot of time and manual intervention. Now, thanks to the TiM tool, everything is automated and we are more efficient.

What convinced you to work with DSK?
Some of the company's employees came to present their tools to us because we were looking for solutions for managing absences and holidays in particular. We immediately felt that the software offered to us met our needs. As for the human aspect, we had the impression that we were listened to and understood right from the start. This initial assessment proved to be completely accurate later on.

So you are satisfied with the service?
Absolutely! DSK is a very responsive partner. When we encounter a problem, it is immediately taken into account and resolved with great professionalism. So we feel well taken care of. As for the company's attention to detail, DSK responds precisely to our needs and offers tailor-made solutions, which we appreciate immensely because our expectations evolve and so do the tools needed to meet them.

How would you describe your collaboration with DSK?
We have a very good relationship. DSK is a partner we can rely on. The quality of service is undeniable. They are responsive and attentive. It is reassuring to be able to work with them.

Why do you use time and attendance software?
The number of our employees is quite large, which is why managing and visualising their presence at work can quickly become difficult. At the Labour and Mines Inspectorate, we have a system of flexitime. For example, if a person has 8 hours of overtime at the end of a month, he or she can choose to carry this over to the next month, either in two half-days or in one full day. This flexibility requires a great deal of organisation and precise monitoring. In addition, there is of course the matter of statutory leave, but also social, parental, maternity, sick and family leave, etc. TiM makes it possible for us to see things perfectly clearly despite the many elements that come into play. The tools offer simplified processes for both managers and staff.

What are the advantages of the TiM software?
As far as the tool we use for managing absences is concerned, apart from considerably simplifying the process of requesting, approving and following up on them, DSK's system also allows us to have a real-time view of who is present or absent at any given time, as well as displaying the reasons for their absence. We also have very quick access to the various leave and recovery time accounts. In one click, we have access to all the information we need. It is a very reliable software that also records every request's history. It is therefore very easy to look up the stages of the process: who requested leave, when it was requested, who validated the request, etc. As for the timekeeping tool, we are just as satisfied with it. Here too, we have gained in efficiency compared to the system we used previously. Everything is now done automatically with a badge system: there is no longer any need to log in, register and enter data manually. A simple visit to the terminal with a badge is all that is needed.

So you would recommend TiM to other employees?
Yes, I absolutely would! I can say that this tool makes our day-to-day work as personnel managers easier: it helps us to be more efficient, saves us time and gives us a clearer picture. As for the employees, they have the means to save time too. It's a win-win situation!