Support Consultant (m/f)

To strengthen our Support team, we are currently looking for a:

Support Consultant (m/f)

Your mission

> Respond to incoming calls and email requests
> Diagnose and resolve technical or functional incidents
> Escalate incidents to the relevant teams if necessary
> Follow up on tickets until they are resolved
> Supporting and advising users in the use of software developed in-house or by our partners
> Participating in the continuous improvement of procedures and the knowledge base

Your profile

> Excellent interpersonal skills and a sense of service
> IT knowledge (Windows OS, LAN, Excel)
> Good spoken and written French; proficiency in German, English, or Luxembourgish is considered an advantage
> Experience in HR and/or payroll is an advantage

We offer

> A full-time permanent contract
> A pleasant working environment and a dynamic and collaborative atmosphere
> Training in internal tools and procedures
> Company car
> Free parking
> Meal vouchers

Location: 25 op de Géieren, L-4970 Sprinkange, Luxembourg

If you are interested and fit the profile we are looking for, please send your application, including a resume and cover letter, to Job-support@dsk.lu.